Privacy Policy

(P)770-807-0061

1. Introduction

Zam Zam Family Clinic (“we,” “our,” or “the Clinic”), located at 965 Oakland Road, Bldg 3, Suite D, Lawrenceville, GA 30044, is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (www.zamzamfamilyclinic.com) or receive care at our clinic.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

A. Information You Provide Directly

Full name, date of birth, and contact details (phone number, email address, mailing address)
Insurance information and payment details
Medical history, symptoms, and health-related information submitted via appointment forms or patient intake forms
Messages sent through our contact form or by email

B. Information Collected Automatically

When you visit our website, we may automatically collect:
IP address and browser type
Pages visited and time spent on the site
Referring URLs and device information
Cookie and tracking data (via Google Analytics and Google Tag Manager)

C. Information from Third Parties</strong

Appointment scheduling data collected through ZocDoc or our online booking form
Insurance eligibility and claims information from insurance providers

3. How We Use Your Information

We use the information we collect to:

Schedule and manage your appointments
Provide medical care and follow up on your treatment
Process insurance claims and payments
Send appointment reminders and health updates (with your consent)
Improve our website experience and marketing through analytics
Comply with legal and regulatory obligations
Respond to your questions and communications

4. HIPAA Notice — Protected Health Information

As a healthcare provider, Zam Zam Family Clinic is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) — including your medical records, diagnoses, treatment history, and billing information — is governed by our separate HIPAA Notice of Privacy Practices, which is provided to all patients upon registration.

We will not sell, rent, or share your PHI with third parties except as permitted or required by law, including:

Treatment, payment, and healthcare operations
Required disclosures to public health authorities
Disclosures required by law or court order
With your written authorization

To request a copy of our HIPAA Notice of Privacy Practices, please contact us at patientcare@zamzamfamilyclinic.com.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience. These include:

Essential cookies – required for the website to function properly
Analytics cookies – used via Google Analytics to understand how visitors interact with our site
Marketing/advertising cookies – used to deliver relevant content

You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the website.

6. Third-Party Services

Our website may contain links to or integrations with third-party platforms, including:

ZocDoc (online appointment booking)
Google Maps (location services)
LeadConnector / GoHighLevel (appointment request forms)
Google Tag Manager / Google Analytics (website analytics)

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external websites.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including compliance with legal and regulatory obligations. Medical records are retained in accordance with Georgia state law and HIPAA requirements.

9. Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal and medical retention requirements)
Opt out of marketing communications at any time
Request a copy of your medical records (subject to HIPAA procedures)

To exercise any of these rights, please contact us using the information in Section 11.

10. Children's Privacy

Our website and clinical services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zam Zam Family Clinic
965 Oakland Road, Bldg 3, Suite D
Lawrenceville, GA 30044
📞 (770) 807-0061
✉ patientcare@zamzamfamilyclinic.com
🌐 www.zamzamfamilyclinic.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.